Prepare payment problems on your account

If you lot endeavour to buy something on Google Play but your payment is declined or won't process, try the steps below.

If you've bought something then have a trouble with or question virtually it, see problems with in-app purchases or returns and refunds for Google Play purchases.

Verify your payment info

Your payments profile might be deactivated. To reactivate your profile, submit your payment information.

  1. Sign in to Google Pay.
  2. At the acme, select Alerts Notification bell icon.
  3. If y'all have a ruby alarm, enter your payment information and await for the team to respond.

    Google Pay notifications

  4. Check your electronic mail for the review results.

Attempt to pay with a dissimilar payment method

If there'southward a problem with one payment method you can attempt paying with a different one.

  1. On your Android telephone or tablet, open the Google Play Store app Google Play.
  2. Go back to the item you want to buy & tap the price.
  3. Tap the electric current payment method.
  4. Choose a unlike payment method or add a new ane.
  5. Follow the onscreen instructions to complete your purchase.

Set up credit and debit menu errors

There may be a trouble with your credit or debit card if you see one of the following error messages:

  • "Unable to process payment: low card balance"
  • "Unable to consummate transaction. Please use another form of payment"
  • "Your transaction cannot be completed"
  • "Unable to consummate transaction: expired menu"
  • "Correct this card info or effort another card"

To fix these errors, endeavor the following steps:

Make sure your card & accost information is up to date

Expired credit cards or erstwhile billing addresses are a common reason for payments not to work properly. To update this information use Google Payments:

Remove or update expired cards

Expired cards cause payments to exist declined. To update expired cards:

  1. Sign in to https://pay.google.com with your Google Account.
  2. Find the payment method you are trying to use for the purchase.
  3. Bank check the expiration date of the payment methods listed.
  4. Remove or update whatever expired payment methods.

Cheque that your bill of fare address matches the address in Google Payments

If your credit card is registered to a different address that tin cause the payment to be declined. Check the zip code matches your current accost.

  1. Sign in to https://pay.google.com with your Google Business relationship.
  2. Find the payment method you are trying to use for the purchase.
  3. ClickEdit.
  4. Check that the address listed matches the billing address of your card.
  5. If needed, update the address.

So, endeavour your purchase again.

Submit any extra information that is requested

If the mistake message is followed by instructions for submitting boosted data to Google, delight submit it. We will not be able to process the transaction on your account without this data.

Check you have sufficient funds for the purchase

Sometimes a transaction is declined because of insufficient funds. Check your account to make sure you accept enough to complete the buy.

Contact your bank or card issuer

Your card may take specific restrictions which cause the transaction to be declined. Contact the institution that issued your carte to ask virtually the transaction and see if they know the reason for the decline.

Gear up errors with other payment methods (direct carrier billing, online banking, Google Play Residue, Gift Cards, and more)

If you run across "Your payment was declined due to an issue with your account"

If you lot run into this bulletin, it might exist considering:

  • Nosotros saw a suspicious transaction on your payments contour.
  • We need a petty more data to protect your account against fraud.
  • We need a footling more information to comply with EU law (Customers from Eu fellow member states only).

To assistance fix these problems:

  1. Go to the payments middle.
  2. Take action on any errors or requests in the payments center.
    • You lot might need to verify your identity earlier you can buy anything through your Google Business relationship.
  3. Make certain your proper name, accost, and payment information are up to date.

If you are trying to pay past direct carrier billing (pay through your mobile service provider bill)

If you're having trouble paying through directly carrier billing, effort the following:

  • Brand sure you're connected to your carrier network, directly or by wi-fi.
  • Make sure you've added direct carrier billing as a payment method.
  • Make sure you're using the local currency.

If you notwithstanding have problems, contact your mobile telephone service provider for help.

If you can't add a payment method or accept a problem with a unlike payment method

If yous're having a trouble with a unlike payment method, go to Google Payments to set the issue.

  1. Sign in to https://pay.google.com with your Google Account.
  2. Expect for any notifications or requests for information & provide anything that's asked for.
  3. Cheque that your address is up to date.
  4. Check that the payment methods listed are the ones you want to use.

Card is grayed out & says "verify on pay.google.com"

Your card was reported every bit stolen. Y'all must verify the card earlier you tin can utilize it once again:

  1. Go to pay.google.com and sign in to your business relationship.
    1. If you accept multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Next to the bill of fare that says "Verification needed," click Verifyand thenCharge card.
  4. Within ii days, you'll detect a temporary charge on your carte statement along with an 8-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If you try to verify the payment method again:

  1. Confirm which card you lot want to verify.
  2. Check how long ago you lot tried to verify your card.
    • If less than 2 days: Wait up to ii days.
    • If more than two days: Cheque your card statement. You should notice a temporary charge from Google chosen "GOOGLE Test," with an 8-digit lawmaking.

Menu is grayed out & says "card is ineligible"

You can't use this card for this purchase. Endeavour to brand the buy once again with a different bill of fare.

If the card you lot desire to use isn't listed, follow the on-screen instructions to add a new card.

If yous employ dual SIM card devices

Check if the right SIM card is in slot one and remove whatsoever SIM card from slot 2.

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