What Happens if You Fix Key Marks on Your Car and It Gets Keyed Again

Check this list for mutual problems you may feel when you enter your Microsoft account or product key while redeeming your Function product at https://office.com/setup and https://microsoft365.com/setup assembly:

I get a language or geographical error

This can happen if try to redeem a product key purchased in some other country or region. Check this list for troubleshooting tips.

My country or region isn't listed

I go the mistake "This product key isn't meant for your region"

I get the error "Sorry, we can't use this production central considering your current subscription was gear up up in another state/region"

What are the limits for Microsoft accounts?

Read these tips if you lot accept multiple product keys or a lot of devices.

View Microsoft account limits

Production key errors on Role.com/setup and Microsoft365.com/setup

Hither are the common errors and how to fix them.

This product key has already been used

Your product key can only be redeemed one time. It isn't meant to be re-used or shared. If you lot become a bulletin that your production key has already been used, you tin go directly to your Microsoft business relationship, Services & subscriptions page to install your product and manage your subscription benefits.

If you bought Microsoft 365 Family and want to let other users to install Office, please don't send the product key to them because they will encounter the same error. Instead, transport them an email or link using the procedure in How to share your Office 365 Home subscription benefit. This will add their Microsoft accounts to your subscription and allow them to become to their Microsoft account, Services & subscriptions page to install Role apps on their own devices.

Sorry, nosotros can't observe this production fundamental in our database (ERR_INVALID_TOKEN) or Sorry, we can't set upwards your account at the moment (ERR_MISSING_PARTNUMBER or ERR_PKPN_DETAILS_NOTFOUND)

Yous'll see this error message if you enter a product key for a version of Office that isn't bachelor for download from Function.com/setup. Here's where you can enter those product keys.

• Function 2011 for Mac and Office 2010 are no longer supported and not bachelor for download if you no longer have media to download these versions. Learn more at Back up has ended for Function for Mac 2011 or Stop of back up for Office 2010.

• For Microsoft 365 Concern Standard, go to https://role.com/setupkey.

If yous're not sure what kind of production key you have, y'all can use the Virtual support agent (English simply). If your product key is for a supported version of Office, the Virtual back up agent will provide a link to download Office. The Virtual support agent can too permit you know if your product cardinal has been blocked and can connect you lot to a live amanuensis.

Deplorable, nosotros can't fix your account right now (NoMatchingOrEligibleProductsFound)

If you lot get this message, this means that your product cardinal was purchased in a dissimilar country or region than where you're currently located. Office production keys must be redeemed in the land or region where they are purchased. If yous need assistance, contact Microsoft support.

This can also happen if you attempt to extend the duration of your current Microsoft 365 subscription with a production key that was purchased in a different country or region than the one originally used to get-go your subscription. For instance, y'all set your Office subscription in China with a product fundamental purchased there and you so purchase a product fundamental in the United States, and attempt to extend your Part subscription with it. In this scenario, y'all can either redeem the new key to a different Microsoft account or y'all tin can look until your subscription expires (at least a day after the expiry date) to apply the new key with the same Microsoft account.

The production key isn't valid (INVALID_PRODUCT_KEY or ERR_INVALID_TOKEN)

Y'all'll come across this message forth with either error code INVALID_PRODUCT_KEY or error code ERR_INVALID_TOKEN if y'all enter the incorrect product key, or if you have a typo in your product key.

Examples of using the wrong product key

Most Microsoft products use a 25-character production primal. If you own multiple Microsoft products, information technology's easy to confuse the keys and use the wrong one. Here are some common things that can happen:

• Using the product key from a sticker on a PC

  These product keys are normally for Microsoft Windows. Check the sticker for a product name to make sure it's for the Office product you lot're trying to install.

• Using production keys for Office 2010 or earlier

  Office 2011 for Mac and Office 2010 are no longer supported and non available for download if you no longer accept media to download these versions. Acquire more at Support has ended for Office for Mac 2011 or End of support for Role 2010.

• Using on Microsoft 365 for business product cardinal

  These production keys are entered in a different location. For help, see Enter your product key for Office 365 for business.

• Using the product key provided by a school or organization

  If your school or organization has a volume license agreement for Part, then you are using a dissimilar version of Role that uses volume license keys. These keys tin can't be used for retail Office versions like Home and Pupil, Habitation and Business concern, or Professional person, and can't exist entered on this page. Run across Activate volume editions of Office for more information.

Mutual ways people mistype the product primal

Reading the production cardinal from a characterization can be difficult. Letters and numbers may look the same.

To avoid typing mistakes, here'southward a list of commonly mistyped characters:

• The letter B and the number 8.

• The alphabetic character Thou and the number 6.

• The alphabetic character O and the number 0.

• The letter Q and the number 0.

• The messages V and V back to back (VV) appear like the letter W.

Tip:If you bought Function from an online retailer and received a confirmation email, attempt copying and pasting the product key from this email instead of typing it.

The product key isn't valid (KEY_NOT_ACTIVATED)

You'll see this message if the retailer where yous purchased Function didn't activate the product key at the point of sale. The product cardinal must be activated by the retailer before y'all can use information technology.

To resolve the consequence, go dorsum to the store where you purchased Role and have them activate the production primal.

"Lamentable, yous've reached the limit" (ERR_SUBSCRIPTION_MAX_SPAN_REACHED)

You'll see this message if you lot endeavour to extend the amount of time on your Microsoft 365 subscription past 5 years.

Your Microsoft account can accept only 1 Microsoft 365 Family subscription associated with it. If you use the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, you extend the corporeality of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you can be signed in to or increase the corporeality of online storage that's available with the subscription. For more data, see What happens if I add some other Function 365 for abode subscription program to my account? and How sign in works in Office 365.

Sorry, we can't ready your business relationship right at present. Hang on to your product primal, and try once again later (ConversionBlockedSubscriptionViolations)

We can't redeem your product key due to a billing issue with your Microsoft account.  Please get to your Microsoft account, Payment & billing folio, locate the Pay settings section, and select the link for Change how you pay or Fix how you pay.

You have reached the maximum number of Office products that tin can be associated to your Microsoft account

You can redeem upwards to 25 one-fourth dimension purchases of Function 2019, 2016, or Role 2013 on the same Microsoft business relationship. To redeem additional products, you'll need to create some other Microsoft account. For more assist, see Getting maximum number error when you attempt to redeem Office?

Note:This does not apply to Microsoft 365 subscriptions. Your Microsoft account can have but one Microsoft 365 Family subscription associated with it.

I get an fault that JavaScript is required to consummate the activation process

After you enter a valid production cardinal, the Adjacent push should be enabled. However, if JavaScript isn't enabled in our browser, the Next button won't work. Use the guidance in Enable JavaScript to enable JavaScript in your browser. If you're using an iPad, you must use some other device to redeem your product primal because JavaScript isn't supported on iPads.

My web browser is blocking cookies

Here'due south how to enable cookies if your browser is blocking them:

Edge (Windows 10)

1. In the Edge window, select More (...) > Settings > View advanced settings.

2. Scroll down to Cookies, and select Don't cake cookies

Internet Explorer

1. In Internet Explorer, in the menu bar, selectTools > Internet options > Privacy > Advanced.

2. Select Accept or Prompt under First-party Cookies, and Accept or Prompt under Third-party Cookies.

3. Select OK.

Chrome

1. In a Chrome window, exercise 1 of the following:

   • In the browser address box, enter chrome://settings/content.

     OR

   • On the Chrome card, select Settings > Show advanced settings, and then under Privacy, select Content settings.

2. In the Content settings dialog box, under Cookies, brand sure Allow local data to be set up (recommended) is selected.

3. Select Done and refresh the browser.

Mozilla Firefox

1. If yous're using Windows, in the Firefox window, select Open menu > Options.
   

   Tip: If yous're using a Mac, get to Firefox > Preferences.

2. Select the Privacy tab.

3. In the History section under Firefox will, select Use custom settings for history.

4. Make sure Take cookies from sites is checked and Take third party cookies is ready to Ever, and then select OK.

Safari

1. On your Mac, go to Safari > Preferences > Privacy.

2. Under Cookies and website data, select E'er let.

3. Select Close and refresh the browser.

Problems with linguistic communication or geographical issues

Here are the common errors and how to fix them.

My country or region isn't listed

After you enter your product key, your current country or region might not announced in the listing, or the website language might change. This can happen if you lot buy your production key in a different state or region than where y'all redeem information technology. Your production central is but valid for the countries or regions listed. If you need assistance, contact Microsoft back up.

I get the error "This production key isn't meant for your region"

If you get this bulletin, this means that your product key was purchased in a dissimilar country or region than where you're currently located. Office production keys must be redeemed in the country or region where they are purchased. If you need assistance, contact Microsoft support.

I get the error "Sorry, we can't utilise this product key because your current subscription was set up in another country/region" (BillingAccount)

If you get this bulletin, this means that your product key was purchased in a unlike country or region than where you're currently located. Delight endeavor to redeem your production key at https://microsoft.com/redeem. If that doesn't work, please contact Microsoft support.

Microsoft account limits for Function

The redemption process on https://role.com/setup and https://microsoft365.com/setup assembly your Role production with your Microsoft business relationship. Here are some important limits regarding your Microsoft account.

• Your Microsoft business relationship tin can have simply one Microsoft 365 Family subscription associated with it. If yous employ the same Microsoft account to buy or redeem multiple Microsoft 365 subscriptions, yous extend the corporeality of time for your subscription, up to a maximum of 5 years. This doesn't increase the number of Office devices you lot can exist signed in to or increase the amount of online storage that'southward available with the subscription. For more information, encounter What happens if I add some other Role 365 for home subscription plan to my account? and How sign in works in Office 365.

• If yous have Microsoft 365 Family unit and yous need to support more than 6 people on your subscription, nosotros recommend purchasing an Office 365 business subscription or book license products of Office instead.

• You lot tin can redeem upwardly to 25 one-time purchases of Part 2019, Office 2016, or Office 2013 on the same Microsoft business relationship. If yous'd like to purchase more than 25 copies of Office for work, we recommend purchasing an Office 365 business subscription or volume license products of Office instead.

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Source: https://support.microsoft.com/en-us/office/get-help-with-product-key-errors-on-office-com-setup-e5064f7b-2a8d-4e77-bd59-f1d828086851

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